Mishima Reserve

A full-flavored ecommerce experience


A rare opportunity

Owned by Sugar Mountain, the company behind the wildly successful Beechers Cheese, Mishima Reserve offers some of the finest American-grown wagyu beef available. Previously only offered to the wholesale channel, this top-quality wagyu has been blowing the minds of chefs and diners at a small-but-growing list of restaurants.

Our mission was to bring this remarkable experience of this exquisite ingredient to life for a wider audience.


Delivering an end-to-end experience

Our focus on the customer journey led us to consider the entire end-to-end process, all the way through to receiving and unboxing the product. We extended the design to the packaging and in-box collateral to ensure the product and brand were delivered across all channels.

Results

By partnering closely with Mishima’s development team they were able to take an iterative approach and meet their ambitious launch date. The finished site is a multi-layered, content-rich destination where gourmet enthusiasts can find inspiration and recipes, become more knowledgeable about ingredient selection, cooking techniques, and learn about the nuances of this rare and unique delicacy.

“Fell Swoop punches way above their weight. They’ve been great partners in defining key aspects of the customer experience at Mishima Reserve, starting with the UX, but also including creative design and art direction, packaging, and in-box collateral.

They have a disciplined approach, but they maintain a great balance of process vs. speed & output. It feels seamless because they move so quickly.”

Walker Lockhart EVP of ecommerce
Sugar Mountain

Services Included

  • Clarity Lab
  • Information Architecture
  • Interaction Design
  • Usability Testing
  • Visual Design
  • Prototyping
  • Production Design

Back to Work

Like what you see? We should meet.